Refund policy

 

Return & Refund Policy

Last Updated: 12/06/2026

7-day replacement for damaged, defective, or incorrect items

At OBLIQ, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return, replacement, exchange, or refund.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 7 Days of delivery.

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging with all tags, accessories, manuals, and documentation included.

  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these requirements.

Return Timeframe

Customers may request a return, replacement, or exchange within 7 Days from the date of delivery.

Requests submitted after the return period may not be eligible for approval.

To initiate a return, please contact us at [EMAIL ADDRESS] with your order number and details of the issue.

Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during transit

  • Defective or non-functional

  • Incorrect compared to what was ordered

Please contact us within 7 Days of delivery.

To help us process your request quickly, please provide:

  • Clear photos or videos of the product

  • Photos of the packaging

  • Your order number

Upon verification, we may offer a replacement, exchange, store credit, or refund, depending on the situation.

Exchanges

We offer exchanges for eligible products that are damaged, defective, or incorrectly delivered.

Exchanges are subject to product availability.

If a replacement product is unavailable, we may offer a refund or store credit at our discretion.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund request.

If approved, refunds will be processed to the original payment method used for the purchase.

Please allow up to 5–7 Business Days for the refund to be reflected in your account, depending on your payment provider or bank.

Non-Returnable Items

The following items are generally not eligible for return, exchange, or refund:

  • Products that have been used, damaged, altered, or misused by the customer

  • Products returned without original packaging

  • Personal care or hygiene products once opened

  • Gift cards, vouchers, or promotional items

  • Clearance, final sale, or specially discounted products (unless defective)

  • Any item specifically marked as non-returnable on the product page

Return Shipping Costs

If a return is approved due to:

  • A damaged product

  • A defective product

  • An incorrect item shipped by us

OBLIQ may cover the return shipping cost where applicable.

For all other approved returns, customers may be responsible for return shipping expenses.

Original shipping charges, if any, are generally non-refundable unless the return is due to our error.

Cancellations

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation requests may no longer be possible and the order will be subject to this Return & Refund Policy.

Refund Exceptions

We reserve the right to refuse refunds where:

  • The return conditions are not met

  • Fraudulent activity is suspected

  • False, misleading, or incomplete information is provided

Each case will be reviewed individually.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

OBLIQ
Email: [EMAIL ADDRESS]
Address: 610/1341 Keshav Nagar, Sitapur Road, Lucknow, Uttar Pradesh, India